Delivery & Returns

COVID-19 Update

Please be aware that due to the COVID-19 situation in the UK that there may be a delay delivering your order. We are open as per normal but there is the possibility of a delay in your order once it is dispatched.

UK Deliveries

Once you have placed your order, we will deliver it between 2-5 working days.If you have ordered over the weekend or on a bank holiday, then we will dispatch your order on next working day. Orders under 2kg are sent by Royal Mail, anything over this amount will be sent via courier.

Standard delivery is £3 for all UK orders under £35

Get free shipping when you spend over £35. Order value must be over £35 including any vouchers, coupons or discounts added, in order to be eligible for free shipping. 

Once your order has been dispatched a confirmation will be sent to the provided registered email address

International Deliveries

Please see the table below for a list of countries we ship to and their rates:

Country Shipping Method Rate type Cost   Country Shipping Method Rate type Cost
Austria Tracked Courier Flat Rate £15.00   India Tracked Courier Flat Rate £45.00
Belgium Tracked Courier Flat Rate £13.20   Latvia Tracked Courier Flat Rate £35.00
Bosnia Tracked Courier Flat Rate £70.00   Lithuania Tracked Courier Flat Rate £35.00
Bulgaria Tracked Courier Flat Rate £35.00   Luxembourg Tracked Courier Flat Rate £13.20
Canada Tracked Courier Flat Rate £50.00   Mexico Tracked Courier Flat Rate £50.00
Croatia Tracked Courier Flat Rate £25.00   Netherlands Tracked Courier Flat Rate £13.20
Czech Republic Tracked Courier Flat Rate £20.00   Poland Tracked Courier Flat Rate £25.00
Denmark Tracked Courier Flat Rate £13.20   Republic of Ireland Tracked Courier Flat Rate £13.20
Estonia Tracked Courier Flat Rate £25.00   Romania Tracked Courier Flat Rate £25.00
Finland Tracked Courier Flat Rate £25.00   Serbia Tracked Courier Flat Rate £60.00
France Tracked Courier Flat Rate £13.20   Slovakia Tracked Courier Flat Rate £20.00
Germany Tracked Courier Flat Rate £13.20   Slovenia Tracked Courier Flat Rate £25.00
Greece Tracked Courier Flat Rate £35.00   Spain Tracked Courier Flat Rate £20.00
Hungary Tracked Courier Flat Rate £25.00   Ukraine Tracked Courier Flat Rate £60.00
Iceland Tracked Courier Flat Rate £60.00   USA Tracked Courier Flat Rate £60.00

Please note only UK orders over £35 will receive free delivery.

International Deliveries

Please see the table below for a list of countries we ship to and their rates:

International Shipping Prices
Country Shipping Method Rate type Cost
Austria Tracked Courier Flat Rate £15.00
Belgium Tracked Courier Flat Rate £13.20
Bosnia Tracked Courier Flat Rate £70.00
Bulgaria Tracked Courier Flat Rate £35.00
Canada Tracked Courier Flat Rate £50.00
Croatia Tracked Courier Flat Rate £25.00
Czech Republic Tracked Courier Flat Rate £20.00
Denmark Tracked Courier Flat Rate £13.20
Estonia Tracked Courier Flat Rate £25.00
Finland Tracked Courier Flat Rate £25.00
France Tracked Courier Flat Rate £13.20
Germany Tracked Courier Flat Rate £13.20
Greece Tracked Courier Flat Rate £35.00
Hungary Tracked Courier Flat Rate £25.00
Iceland Tracked Courier Flat Rate £60.00
India Tracked Courier Flat Rate £45.00
Latvia Tracked Courier Flat Rate £35.00
Lithuania Tracked Courier Flat Rate £35.00
Luxembourg Tracked Courier Flat Rate £13.20
Mexico Tracked Courier Flat Rate £50.00
Netherlands Tracked Courier Flat Rate £13.20
Poland Tracked Courier Flat Rate £25.00
Republic of Ireland Tracked Courier Flat Rate £13.20
Romania Tracked Courier Flat Rate £25.00
Serbia Tracked Courier Flat Rate £60.00
Slovakia Tracked Courier Flat Rate £20.00
Slovenia Tracked Courier Flat Rate £25.00
Spain Tracked Courier Flat Rate £20.00
Ukraine Tracked Courier Flat Rate £60.00
USA Tracked Courier Flat Rate £60.00

Please note only UK orders over £35 will receive free delivery.

Restricted Items

Due to customs restrictions we are unable to ship our eau de toilettes and hand sanitisers outside of the UK. If you live outside of the UK please ensure you do not purchase these products. 

In the event of these products being ordered in error, we will contact you as soon as possible and arrange a refund for the restricted items.

Exchanges & Returns

We do hope that you will be highly satisfied with your purchase. If for any reason that is not the case then please contact us at info@theenglishsoapcompany.com

If you’d like to return items please contact us within 14 days of purchase. You have a further 14 days to return the items, unused in the original condition along with proof of purchase. Once we’ve received the items we’ll arrange an exchange or refund within 14 days to the person who originally purchased the items.

We will only issue a refund if the product has arrived damaged or if there is a manufacturing fault.

If when you receive your parcel it appears to have been damaged during transit, please notify us immediately via email. at info@theenglishsoapcompany.com, including photographs of the damaged item(s).

Exchanges & Returns: Terms & Conditions

  • Email us at info@theenglishsoapcompany.com to notify us about the return before posting your order.
  • You will need to include your original invoice together with the item(s) in its original condition and packaging.
  • Mail us your parcel via a traceable mode of postage.
  • No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
  • All items that are returned and exchanged, can only be made once.
  • We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.
  • Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.