Delivery & Returns

COVID-19 Update

Please be aware that Royal Mail are experiencing delays due to the high amount of online orders and deliveries due to lockdown restrictions. Due to this there is a possibility of a delay in your order once it is dispatched.

UK Deliveries

Standard delivery is £3.95 for all UK mainland orders under £35. Orders under 2kg are sent by Royal Mail, anything over this amount will be sent via courier.

Get free shipping when you spend over £35, if you live in mainland UK. Order value must be over £35 including any vouchers, coupons or discounts added, in order to be eligible for free shipping. 

If you live outside mainland UK, you will be subject to different delivery costs. Please see table opposite for our UK postage rates. If you have any queries, you can contact us here.

Once your order has been dispatched a confirmation will be sent to the provided registered email address. Orders placed on a bank holiday or weekend will be processed next working day.

Country Shipping Method Rate Type Cost
UK Mainland (Orders Under £35) Royal Mail Flat Rate £3.95
UK Mainland (Orders Over £35) Tracked Courier Flat Rate FREE
Channel Islands (Jersey & Guernsey) Tracked Courier Flat Rate £10.00
Isle of Man Tracked Courier Flat Rate £6.00
Isles of Scilly Tracked Courier Flat Rate £6.00
Isle of Wight Tracked Courier Flat Rate £10.00
Northern Ireland Tracked Courier Flat Rate £20.00
Scottish Highlands Tracked Courier Flat Rate £15.00

Standard delivery is £3.95 for all UK mainland orders under £35. Orders under 2kg are sent by Royal Mail, anything over this amount will be sent via courier.

Get free shipping when you spend over £35, if you live in mainland UK. Order value must be over £35 including any vouchers, coupons or discounts added, in order to be eligible for free shipping. 

If you live outside mainland UK, you will be subject to different delivery costs. Please see table opposite for our UK postage rates. If you have any queries, you can contact us here.

Once your order has been dispatched a confirmation will be sent to the provided registered email address. Order placed on a bank holiday or weekend will be processed next working day.

UK Postage Rates
Country Shipping Method Rate Type Cost
UK Mainland (Orders Under £35) Royal Mail Flat Rate £3.00
UK Mainland (Orders Over £35) Tracked Courier Flat Rate FREE
Channel Islands (Jersey & Guernsey) Tracked Courier Flat Rate £10.00
Isle of Man Tracked Courier Flat Rate £6.00
Isles of Scilly Tracked Courier Flat Rate £6.00
Isle of Wight Tracked Courier Flat Rate £10.00
Northern Ireland Tracked Courier Flat Rate £20.00
Scottish Highlands Tracked Courier Flat Rate £15.00

International Deliveries

Please note, due to COVID-19, shipments from UK to Europe/ Rest of the World, are experiencing longer delays than usual. Please contact us here if you need further information. 

Please see the table below for a list of countries we ship to and their rates:

Country Shipping Method Cost   Country Shipping Method Cost
Austria Tracked Courier £50.00   Latvia Tracked Courier £48.00
Belgium Tracked Courier £27.00   Lithuania Tracked Courier £65.00
Bosnia & Herzegovina Tracked Courier £75.00   Luxembourg Tracked Courier £32.00
Bulgaria Tracked Courier £48.00   Netherlands Tracked Courier £27.00
Canada Tracked Courier £72.00   Poland Tracked Courier £45.00
Croatia Tracked Courier £48.00   Republic of Ireland Tracked Courier £32.00
Czech Republic Tracked Courier £35.00   Romania Tracked Courier £48.00
Denmark Tracked Courier £35.00   Serbia Tracked Courier £70.00
Estonia Tracked Courier £48.00   Slovakia Tracked Courier £45.00
France Tracked Courier £27.00   Slovenia Tracked Courier £45.00
Germany Tracked Courier £28.00   Spain Tracked Courier £35.00
Hungary Tracked Courier £48.00   Ukraine Tracked Courier £75.00
Iceland Tracked Courier £72.00   USA Tracked Courier £70.00

Please note only UK orders over £35 will receive free delivery. 

International Deliveries

Please note, due to COVID-19, shipments from UK to Europe/ Rest of the World, are experiencing longer delays than usual. Please contact us here if you need further information. 

Please see the table below for a list of countries we ship to and their rates:

International Shipping Prices
Country Shipping Method Cost
Austria Tracked Courier £50.00
Belgium Tracked Courier £27.00
Bosnia & Herzegovina Tracked Courier £75.00
Bulgaria Tracked Courier £48.00
Canada Tracked Courier £72.00
Croatia Tracked Courier £48.00
Czech Republic Tracked Courier £35.00
Denmark Tracked Courier £35.00
Estonia Tracked Courier £48.00
France Tracked Courier £27.00
Germany Tracked Courier £28.00
Hungary Tracked Courier £48.00
Iceland Tracked Courier £72.00
Latvia Tracked Courier £35.00
Lithuania Tracked Courier £35.00
Luxembourg Tracked Courier £13.20
Netherlands Tracked Courier £27.00
Poland Tracked Courier £45.00
Republic of Ireland Tracked Courier £32.00
Romania Tracked Courier £48.00
Serbia Tracked Courier £70.00
Slovakia Tracked Courier £45.00
Slovenia Tracked Courier £45.00
Spain Tracked Courier £35.00
Ukraine Tracked Courier £75.00
USA Tracked Courier £70.00

Please note only UK orders over £35 will receive free delivery.

Restricted Items

Due to customs restrictions we are unable to ship our soy wax candles, eau de toilettes and hand sanitisers outside of the UK. If you live outside of the UK please ensure you do not purchase these products. 

In the event of these products being ordered in error, we will contact you as soon as possible and arrange a refund for the restricted items.

Exchanges & Returns

We do hope that you will be highly satisfied with your purchase. If for any reason that is not the case then please contact us at info@theenglishsoapcompany.com

If you’d like to return items please contact us within 14 days of purchase. You have a further 14 days to return the items, unused in the original condition along with proof of purchase. Once we’ve received the items we’ll arrange an exchange or refund within 14 days to the person who originally purchased the items.

We will only issue a refund if the product has arrived damaged or if there is a manufacturing fault.

If your parcel appears to have been damaged during transit, please notify us immediately via email. at info@theenglishsoapcompany.com, including photographs of the damaged item(s).

Exchanges & Returns: Terms & Conditions

  • Email us at info@theenglishsoapcompany.com to notify us about the return before posting your order.
  • You will need to include your original invoice together with the item(s) in its original condition and packaging.
  • Mail us your parcel via a traceable mode of postage.
  • No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
  • All items that are returned and exchanged, can only be made once.
  • We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.
  • Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.