Returns & Exchanges

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RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase but if you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us,  if the following conditions are met;

  • All items must be in their original packaging with labels intact
  • For hygiene reasons all items must be unused and in its original condition
  • A copy of the invoice must be included with the returned items.

If none of the above conditions are met, regardless if the items have been sent back to us, we will be unable to process any claims for exchanges or refunds.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 14 calendar days, this includes weekends and bank holidays.  You have a right to cancel your order with us from the date we confirm your goods have been dispatched. This date is when the contract between us is formed.

2. EXCHANGES & RETURNS ONLINE

2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.

2.2 Mail us your parcel via a traceable mode of postage.

2.3 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days upon receipt of your parcel.

2.4 All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash and non exchangeable for boutique vouchers. The online Store Credit Voucher is applicable online only and cannot be used in our Retail boutiques.

2.5 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.

2.6  Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.

2.7 However, if any of the products received is deemed defective or a wrong shipment, BeetleBug.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of BeetleBug.com.

2.8 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

2.9 All returns and exchanges can be made via our website and then posted to:

The English Soap Company
Office 17
Silveroaks Farm
WALDRON
East Sussex
TN21 0RS

3. OTHER TERMS & CONDITIONS

3.1 All items that are returned and exchanged, can only be made once.

3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

3.4 BeetleBug makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose

3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Singapore

3.6 All decisions made by BeetleBug.com is final