Returns & Exchanges

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RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase but if you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us,  if the following conditions are met;

  • All items must be in their original packaging with labels intact
  • For hygiene reasons all items must be unused and in its original condition
  • A copy of the invoice must be included with the returned items.

If none of the above conditions are met, regardless if the items have been sent back to us, we will be unable to process any claims for exchanges or refunds.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 14 calendar days, this includes weekends and bank holidays.  You have a right to cancel your order with us from the date we confirm your goods have been dispatched. This date is when the contract between us is formed.

2. EXCHANGES & RETURNS ONLINE

2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.

2.2 Mail us your parcel via a traceable mode of postage.

2.3 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

2.4 All returns and exchanges can be made via our website and then posted to:

The English Soap Company
Office 17
Silveroaks Farm
WALDRON
East Sussex
TN21 0RS

3. OTHER TERMS & CONDITIONS

3.1 All items that are returned and exchanged, can only be made once.

3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.

3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.