SHIPPING & DELIVERY POLICY
We endeavour to dispatch your order within 2-5 working days. International orders will be dispatched within the same time frame, yet will take longer to arrive due to international shipping regulations.
However, if an order is placed between 17.00pm on a Friday and Midnight on Sunday, they will not be dealt with until the following Monday. This does not included bank holiday Mondays. Please be aware of this when placing urgent orders.
Upon ordering, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
We will be closing between the 20th December 2019 to the 2nd January 2020. Orders made before and on the 16th December 2019 will be the last chance to get your purchases before Christmas. We are able to take orders up until the 19th December 2019, but can not guarantee delivery before Christmas day. Our first posting date will be the 6th January 2020.
ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2-5 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 2 delivery options available;
Standard Courier – is £3.24 for all UK orders and it takes approximately 5 working days to deliver.
Express Delivery- is £8 for all UK orders with next day delivery Monday to Friday (not including bank holidays).
UK orders over £35 will receive free delivery.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
International delivery charges may vary. Please note only UK orders over £35 will receive free delivery.